Consumer Credit Reports & Assistance (2024)

Consumer Credit Reports & Assistance (1)

How Consumer Assistance Can Help You

Factual Data provides credit information from Consumer Reporting Agencies (CRAs) to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purpose under the Fair Credit Reporting Act (FCRA) to obtain credit information for lending purposes. Factual Data does not maintain a database of consumer information from which new credit reports are generated. We may assist you if one of our clients accessed your credit report through Factual Data.

Frequently Asked Questions

Why does Factual Data show up as an inquiry on my credit report?

When a Factual Data client requests a copy of your credit report through our system, the inquiry may display as Factual Data. If you would like to know the name of our client that requested a copy of your credit report, please contact us.

How do I obtain a copy of my credit report from Factual Data?

If a Factual Data client requested a copy of your credit report through our system and you would like a copy of it, please contact us by fax, mail or phone. For the most up-to-date version of your credit report, please contact TransUnion®, Experian®, or Equifax® directly or visit annualcreditreport.com.

How can I get help understanding my Factual Data credit report?

Factual Data can help you understand any information on your Factual Data credit report and answer questions you have about the credit report. Please reach out to us with questions.

How do I dispute inaccurate or incomplete information on my credit report from Factual Data?

If a Factual Data client requested a copy of your credit report through our system and there is inaccurate or incomplete information appearing on it, you can dispute that information by contacting us via fax, mail or phone.

How is my credit score calculated?

Credit scores on your Factual Data credit report are calculated using FICO® scoring models. Factual Data does not calculate your credit score and does not know specific reasons why your score is a certain number.

Can I dispute my credit score?

Credit scores are produced by FICO® and are based off of information that appears on your credit report, such as amounts owed, length of credit history, new credit, payment history, types of credit used, types of inquiries and public record information. Although you cannot dispute a credit score specifically, you can dispute inaccurate or incomplete information that is appearing on your credit report. For additional information regarding scores, please visit www.myfico.com.

Can Factual Data Consumer Assistance explain why I was denied credit?

No. Factual Data does not make lending decisions. For specific questions regarding a lending decision, please contact your lending institution. To obtain a copy of your Factual Data Credit Report, please contact us by fax, mail or phone.

How do I request a block of information on my Factual Data credit report if I’m the victim of human trafficking?

You can submit your human trafficking block request to Factual Data via mail or fax using the form located in the Human Trafficking Block section below (or using any other form of your choosing).

  • Consumer Credit Reports & Assistance (2)Mail your request to: PO Box 530245 Atlanta, GA 30353
  • Consumer Credit Reports & Assistance (3)Fax Number: 866-516-3502

Your request must include: (i) proof of your identity, (ii) victim determination documentation, (iii) a listing of the items on your report that were adversely affected by human trafficking, and (iv) your preferred method of contact (mailing address or e-mail address).

See the CFPB question and answer pagefor more information.

I applied for a mortgage and am receiving phone calls from other companies. Why did this happen?

After applying for a loan, you may be contacted by other lenders or insurance companies soliciting your business. These lenders have obtained your information through the use of trigger leads, whereby an applicant’s information is sold by the Consumer Reporting Agencies for marketing purposes. Factual Data does not sell your information to any third party for marketing purposes.

Does Factual Data sell my information for marketing purposes?

No. Factual Data does not sell your information to any third party for marketing purposes.

Are trigger lead programs permitted under the FCRA?

Yes, trigger leads are a type of prescreened consumer report under the FCRA. Lenders who purchase trigger leads must comply with FCRA requirements pertaining to prescreened reports, including the requirement to make a firm offer of credit.

How do I opt out of pre-screened offers?

You can opt out of receiving pre-screened offers for five years or permanently by contacting:

The Consumer Assistance department can assist you with your Factual Data Credit Report in the following ways:

Request a Copy of Your Factual Data Credit Report

Complete this form if a lender requested your credit report through Factual Data and you would like a copy of it.

Download Form

Questions About an Inquiry from Factual Data on Your Credit Report

If you see a Factual Data inquiry on your credit report, contact us to find out who made the inquiry. If you know the client who accessed the credit report and would like to dispute it, please complete this form and include the name of the client.

Download Form

Dispute the Contents of a Factual Data Credit Report

If you would like to dispute the contents of your credit report that was completed by Factual Data, complete this form.

Download Form

Request an Information Block of Credit Data Resulting from Human Trafficking

If you are a victim of human trafficking, you can block adverse information on your Factual Data credit report that is the result of trafficking using this form.

Download Form

Consumer Assistance Contact Information

Consumer Credit Reports & Assistance (6)

Factual Data

Attn: Consumer Assistance
PO Box 530090
Atlanta, GA 30353
(877) 237-8317

Fair Isaac Corporation

P (888) 446-6785

Website

Free Annual Credit Report

P (877) 322-8228

Website

TransUnion

P.O. Box 1000
Chester, PA 19016
P (800) 888-4213

Website

Experian

P.O. Box 2002
Allen, TX 75013
P (888) 397-3742

Website

Equifax

P.O. Box 740241
Atlanta, GA 30374
P (888) 289-0201

Website

LexisNexis Risk Solutions, Inc.

PO Box 105108
Atlanta, GA 30348-5108
P (888) 497-0011

Website

Consumer Credit Reports & Assistance (2024)

FAQs

What is the difference between a credit report and a consumer report? ›

A credit report will document which accounts are in good standing, if any debts are past due, and other information about your financial history. A credit report, however, is a type of consumer report. A consumer report is a broader report that contains personal identifying information beyond credit.

Who are the top 3 consumer credit reporting agencies? ›

There are three big nationwide providers of consumer reports: Equifax, TransUnion, and Experian.

How do I get my free credit report from the government? ›

You may request your reports:
  1. Online by visiting AnnualCreditReport.com.
  2. By calling 1-877-322-8228 (TTY: 1-800-821-7232)
  3. By filling out the Annual Credit Report request form and mailing it to: Annual Credit Report Request Service. PO Box 105281. Atlanta, GA 30348-5281.
Jun 11, 2024

What agency provides free credit reports for consumers? ›

Thanks to a new federal law, consumers can get one free credit report a year from each of the three national credit bureaus. Those bureaus are Equifax, Experian, and TransUnion.

Do consumer credit reports hurt your credit? ›

Checking your own credit report is not an inquiry about new credit, so it has no effect on your score. In fact, reviewing your credit report regularly can help you make sure the information the credit reporting companies share with lenders is accurate and up-to-date.

What is better than Consumer Reports? ›

Wirecutter is a product review platform owned by the news publication The New York Times Company. It tests different appliances, electronics, kids' clothes, home & garden and more.

What is considered a good credit score? ›

Generally speaking, a good credit score is 690 to 719 in the commonly used 300-850 credit score range. Scores 720 and above are considered excellent, while scores 630 to 689 are considered fair. Scores below 630 fall into the bad credit range.

Which credit score is most accurate? ›

Simply put, there is no “more accurate” score when it comes down to receiving your score from the major credit bureaus.

What would a FICO score of 810 be considered? ›

An 810 credit score is Exceptional. Get your free credit report from Experian and check your credit score to better understand why it's so good, and how to keep it that way.

What is the only place to truly get a free credit report? ›

Don't be fooled by look-alikes. Lots of sites promise credit reports for free. AnnualCreditReport.com is the only official site explicitly directed by Federal law to provide them.

Who is entitled to a free credit report? ›

Visit AnnualCreditReport.com to request free copies of your credit reports. Other sites may charge you or be fraudulent sites set up to steal your personal information. By law, everyone is entitled to one free credit report every twelve months from each of the three credit reporting agencies.

How do I get my true FICO Score for free? ›

Step 1 – Check with your bank or credit union

If your bank or credit union partners with FICO, log in to your account online. You will likely be provided with a free FICO Score.

What act allows consumers to obtain a free credit report? ›

Under the Fair and Accurate Credit Transactions Act of 2003 that amended the FCRA, consumers may now request a free annual credit report from each of the three major CRAs.

Where is the best place for a consumer to acquire his her free credit report? ›

You have the right to request one free copy of your credit report each year from each of the three major consumer reporting companies (Equifax, Experian and TransUnion) by visiting AnnualCreditReport.com. You may also be able to view free reports more frequently online.

Is AnnualCreditReport.com a legitimate site? ›

AnnualCreditReport.com is the official site to get your free annual credit reports. This right is guaranteed by Federal law. You can verify this is the official site by visiting the CFPB's website. Don't be fooled by look-alike sites.

What is the difference between credit score and consumer credit? ›

Differences: The consumer credit score also considers balances and available credit, while the FICO score places a heavier emphasis on credit mix and length.

What is a consumer report? ›

Employment background checks also are known as consumer reports. They can include information from a variety of sources, including credit reports and criminal records.

Is a consumer disclosure the same as a credit report? ›

Your free credit report is called a “credit file disclosure” by Equifax Canada and a “consumer disclosure” by TransUnion Canada. It does not include your credit score. To get your credit report free of charge: you may order it by mail, fax, telephone or in person • you must receive it by mail or in person.

Is a credit reporting agency the same as a consumer reporting agency? ›

Credit reporting companies, also known as credit bureaus or consumer reporting agencies, are companies that compile and sell credit reports. Credit reporting companies collect credit account information about your borrowing and repayment history including: The original amount of a loan.

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